Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since we carry various international brands, we recommend measuring your bust, waist, and hips to ensure the perfect fit before ordering.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, and with all tags and hygiene seals intact to be eligible for a refund.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination but generally range from 7-14 business days.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
Are your products ethically sourced?
We are committed to ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and safe working conditions across our entire supply chain.